Can I get a refund for a police check application?

September 30, 2022 |

The cost for police check is not refunded after an application is lodged for submission on our website upon payment.

We also do not offer refunds:-

  • If you submit your application by entering the wrong check type or reason for the check.
  • If you fail to enter complete information or make errors in providing the required information in our online form.
  • If you change your mind after completing the application process in full or in parts.
  • Not providing the requisite identification documents while submitting the application.
  • If you provide false or incorrect information while making the police check application.
  • Checks that have already been submitted by us to the ACIC.
  • Duplicate submissions, or for submissions for checks we are not authorised to process.

For further information on our Refund Policy, please refer to our Terms and Conditions.