Job Description:
We are seeking an proficient Customer Success Executive with excellent communication skills, capable of fostering strong client relationships and effectively managing and optimizing customer engagement.
Responsibilities
- Own the ultimate responsibility for the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers.
- Develop a comprehensive understanding of typical business and challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
- Work with sales head to develop proposals that speak to the client's needs, concerns, and objectives.
- Track and manage multiple projects and tasks Report project status with client and management and support current clients in using company products/services properly.
- Serve as the primary point of contact to existing clients on issues regarding contract terms, new functionality requirements, assisting with implementation/strategy, announcing/promoting new services/features, and managing various questions regarding accounts.
- Responsible for the retention of revenue accounts and consistent high touch account management with current client base.
- Work cross-functionally with other departments and contribute towards product feedback and roadmap.
Experience
- Fresher/ up to 1 year in IT Product or IT services will be essential. Knowledge of CRM Software will be added advantage.
Skills
- Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers
- Strong organization and presentation skills.
- Develops Healthy Customer Relationship.
- A propensity for relationship building.
- Industry knowledge.
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
Kindly share your CV on hr@konze.com with your Job Title as the subject.
