Okay, let’s get real for a minute. Do you like waiting? Maybe it is for a contract to be signed, maybe it is for documents to go back and forth, or maybe it is someone to "find a pen." All these old-school processes are just frustrating your customers. The world is moving at a pace, but so too are the expectations of your customers. How, then, do you keep up with that pace? E-signatures of course!
E-signatures are indeed revolutionizing the way business can be done-fun and headache-free. That’s because they give easy passage to the customer for moving on with their business without the inevitable paperwork. In this article, we will explore how electronic signatures can enhance your customer experience and why KONSIGN may just be that esignature solution that your business needs to keep your customers grinning from ear to ear.
Why Customer Experience should be Your Top Priority?
Imagine this: a potential customer is ready to close a deal with your business. They are eager, but then they run into a cumbersome, paper-reliant system. Now they have to print, sign, scan, or worse mail it back. From the excited customer, you now have an unexcited one.
According to researchers, customers tend to be more loyal to a company if their experience is always smooth and seamless. Today, in this digital world, one of the most excellent ways to achieve that is through e-signatures. You save time for making the transaction while quickly signing up to show your customers that you respect their time. Win-win!
How E-Signatures Improve the Customer Experience?
So how exactly do e-signatures actually benefit your customers? Let’s break it down:
Speed
Customer always wants things fast and done yesterday fast. Paper-based signatures? They slow things down. What would’ve taken days (or weeks) can now be done in minutes. Imagine this: your customer clicks, signs, and he’s done-all without ever leaving his seat. The faster he or she can sign, the faster he or she gets what he wants. Happy customers? Well, they become repeat customers.
In today’s fast-paced world, it may be a little hard to afford hassle time. Waiting for your postman to arrive, scheduling an in-person appointment just to have someone sign a document, are things of the past.
With e-signatures, your customers can sign anywhere: on the couch at home, at the cafe with their coffee, even from travel. All they need is their phone or laptop, and boom-done. Such sorts of convenience will make the customers consider that you go that extra mile to make life easier for your customers, which happens to be the guarantee way to gain trust and repeat customers.
Safety First
Security is everything today in today’s world, and the customer has become much more alert about who is going to be handling personal information. Paper-based processes have always been susceptible to loss or tampering with documents.
E-signatures are much safer alternatives and platforms like KONSIGN ensure that all the encryption and authentication procedures employed by them are of the highest standards to ensure the document remains protected and out of prying eyes. A digital record of who signed and when will also provide additional peace of mind.
It’s Accessible for Everyone
So many will lose out on the aspect of accessibility when they think of all things that make a customer experience, but this is massive. Not everyone finds it easy getting to a printer or scanner, and some have physical limitations in respect of signing traditional paper documents. Thus, e-signatures incorporate the opportunity to include everybody by allowing all customers to participate easily and independently without regard to one’s circumstances.
Real-Time Notifications Keep Everyone in the Loop
There is nothing worse than feeling left out of the deal. With old-school paper signing, customers often wonder, "Have they got my document? Have they signed it yet?" E-signature platforms send real-time updates and notifications so that your customers know at exactly where their document stands in the process. No chasing down of people needed. All clear and seamless.
Say Goodbye to Errors
Let’s face facts-people err. Perhaps the signature is missing, or the date is filled in incorrectly, thereby causing frustrating delays. E-signature solutions like KONSIGN have integrated validation tools so that all appropriate fields are completed before a document is submitted. Fewer errors mean fewer delays, meaning happier customers.
How to Implement E-Signatures for Maximum Customer Satisfaction?
Right, so we just established that e-signatures are pretty cool. How do you actually apply them in such a way that makes your customers’ lives easier?
Choose Your Tool Wisely
Not all solutions are the same. You need one that meshes easily into your existing workflow and gives you the features that you need for your business. Here KONSIGN makes a difference as it brings you an all-in-one solution that is easy to use, secure, and integrates with your tools that you normally rely on. Whether you are at real estate, finance, or accounting, the KONSIGN has something for you.
Make It User-Friendly
That’s the whole idea of e-signatures: to make life easier, right? So, don’t mess up the process! Go for a simple, intuitive design. Something, for example, like KONSIGN. One will not get confused or frustrated while signing. If signing seems easy for them, they will be satisfied with what’s done, and that is the bottom line.
Provide Training and Support for Your Staff
The best tools won’t bring value if your team does not know how to use them. Ensure your staff is satisfied with your electronic signature solution. Ensure that your staff has enough training and resources to be able to guide your customers through the process seamlessly. On KONSIGN, you’ll have dedicated support in place to ensure that your team gets maximum value from the platform.
Ask Them for Their Opinion
One nice thing after you roll out e-signatures is to check in on your customers. Are they enjoying this new process? Is it clunky at some points? Soliciting feedback helps you fine-tune the experience and show your customers that you are continually striving to become better.
Now, you probably think, "Okay, I’m ready to try e-signatures!" And if so, then why not go straight for the best? KONSIGN is more than another e-signature platform-it’s a complete solution focused on making your business run smooth and your customers happy.
So, Here’s Why KONSIGN is a Good Choice:
- Super Easy to Use: No technical obstacles, no confusion-easy, simple straightforward e-signing.
- Security at Highest Order: High-end encryption and authentication mean your documents are safe, period.
- Integration Native: Whether you use Google Drive, HubSpot, or other tools, KONSIGN plays nice with them all.
- Real-Time Insights: Monitor and analyze your document workflows to keep optimizing that customer experience.
- Get Great Help: Got a question? Your back is covered with KONSIGN’s support team.
Let’s know how KONSIGN will support your business by visiting KONSIGN today and discover the possible tools of e-signatures through improvement by KONSIGN for your customers.
